Customer Service
Returns & Refunds
You can safely return your purchase within 10 days of the item being delivered to you if the item is not as you ordered. The return process is easy: just contact our team and we will assist you in every step. Once the return process has been explained, you will have to contact the courier to schedule the pickup of the merchandise you are returning. Please remember that we can not accept returns on products that have been customized especially for you. You can ship the product back in its original packaging, with a courier of your choice. The return shipping and import duties back to Italy (if any) will be sustained by the customer.
Once the products reach our warehouse and are confirmed to be in the same state they were initially shipped, we will issue a refund to your original payment method within 5 business days.
Payments
We accept all major credit cards (Visa, MasterCard, American Express, Maestro) and PayPal. Bank transfer is also available for orders above $3,000. Our prices are listed in EUR or USD.
Shipping
We ship in more than 55 countries around the world: you can select your shipping destination while you browse or at checkout. Orders are shipped from Italy, directly from the artisan’s workshop. They are safely and securely delivered to your home with the best shipping carriers. All shipments are curbside we do offer in home white-glove service as well for an additional fee. All shipments are insured for the whole value of the product. This will guarantee your order reaches you in perfect conditions.
Shipping times are clearly displayed in each product page, while final shipping costs are shown at checkout.
Customers in the EU, UK, USA and Canada do not have to worry about duties, as they are either not due or pre-paid by Arterior. Orders shipped outside these countries may be subject to taxes. You might be required by customs authorities to provide personal information, such as your EIN, IRN or SSN, for customs processing. Please note that shipping delays due to customs processing are not uncommon.
If you have specific shipping questions or if you have special shipping needs, Arterior team is always available at info@arterior.it.
The Artists
We have traveled throughout Italy from one small town to another to bring you the most wonderful handcrafted products by exceptional artists.
Placing an Order
Most of the products you see online are ready to ship. Others will be crafted specifically for you. The preparation time will be clearly stated in the product page. At checkout, we accept most credit cards, Pay Pal and bank transfer. Once you order is complete, you will receive a confirmation e-mail with the details of your order. In the Account section of the site, you will always find a summary of your order history.
